TERMS & CONDITIONS
DEPOSITS & BALANCE PAYMENTS:
All wedding orders, and other orders of £100 or over require a deposit of £75 to be paid for the order and date to be secured. The remaining balance is to be paid no later than 2 weeks prior to the date of delivery/collection.
All orders under £100 require a deposit of £25 to be paid for the order and date to be secured. The remaining balance must be paid before the date of delivery/collection.
METHODS OF PAYMENT:
Payments can be made either by bank transfer, by cash in person, or by Paypal. Please note that all Paypal payments incur a 5% charge. Details for bank transfers are:
ACC NAME: PHILIPPA PARSONS
ACC NO: 81659324
Any required design alterations to already finalised designs will be accommodated where possible, however in some cases they may not be possible at all. If alterations are agreed it may affect the agreed cost of the cake.
In the case of cancellations being made more than 4 weeks prior to the required date, then you will be issued with a full refund, unless however, any items (eg, special ingredients or decorations) have already been purchased/made specifically for your order. In which case you will be charged accordingly.
Any cancellations between 2- 4 weeks before the required date will result in the full deposit being retained, though any already paid balances will be refunded minus the cost of any items that have been purchased/made specifically for your order.
In the case of cancellation 14 days or less before the required date then full cost of the cake will be retained.
DAMAGED GOODS & RETURNS:
In the unlikely event of a damaged or ‘faulty’ cake, you will be provided with either a full or partial refund, or supplied with a replacement. This will depend on the specific situation.
Cakes are to be collected from the premises at pre-arranged times only.
Though every care is taken when baking ‘free from’ cakes, they are baked in a kitchen where allergen ingredients are used, so it cannot be guaranteed that there will be no traces of nuts, flour, dairy or other allergen ingredients in the cakes produced.
CAKE STAND HIRE:
You will be required to pay a deposit as well as the agreed hire charge for the hire of cake stands.
The stands must be returned within 5 days of the event (unless otherwise agreed) and in good condition or you may lose your deposit.